24/7 Front Desk

63 - country code
32 - area code

Telephone Numbers:
233-2352, 233-3883
233-3887, 233-3677
233-0130

For email, please see the Contact Us page. Thank you.

Questions & Answers

  1. Do you have long-stay room rates?

    Monthly rates are available upon inquiry.

  2. Do you have airport pick-up service?

    Metro Park Hotel does not have airport pick-up service. Please visit Mactan-Cebu Airport Car Services.

  3. Can hotel guests use the swimming pool?

    The pool is available to hotel guests from 6am to 10pm every day except if there's a pool function or if the pool's under maintenance.

  4. Do you have connecting rooms?

    Metro Park Hotel does not have connecting rooms. For multiple room reservations, the rooms are usually on the same floor and near to each other. Usually, they are next to each other or across from each other.

  5. Is Wi-Fi or Internet Access free?

    Wi-Fi cards are available for purchase in the lobby area. If you plan to log-in to the internet a lot, please consider purchasing a personal portable wireless internet system from either Globe or Smart. They are the biggest telecom companies in the Philippines. For more information, please visit Mobile Broadband Sticks in Cebu

  6. Is Early Check-in available? Is it an extra charge?

    Early Check-in is available as long as there is an unoccupied room (which is already cleaned). If all rooms are occupied, you will have to wait for a room to be vacated and cleaned first. Most guests usually check out around noontime.

    Early Check-in is free as long as you check-in after 4am (hotel computer time). If you check-in before 4am (hct), the hotel computer will automatically tack an extra night charge on your account so please check-in after 4:01am (hotel computer time).

  7. Is Late Check-out available? Is it an extra charge?

    Regular Check-Out time is 12 (noon).
    Check-Out time can be extended to 1 pm without charge.
    Check-Out after 1 pm has a 50% late check-out charge.
    Check-Out after 4 pm has an extra night charge.

  8. I have questions about dental work. Can I just email them to you?

    Yes, you can send any questions to email@metroparkhotelcebu.com --- they will be forwarded to Dr. Meriam Rojas-Yap. Please put MPH in the email subject so that your email will be filtered from the junk emails.

    However, in case you still don't receive a reply from us within 2 business days, please call us. Email technical difficulties are very rare, but when they happen - it's very hard (practically impossible) for us to let you know that we can't email you back.